Refund and Returns Policy

Conditions of Use

Here are the terms and conditions that you need to accept when purchasing or subscribing:
1. By purchasing or subscribing, you acknowledge and agree to the terms and conditions stated.
2. Additional conditions may apply when visiting the website. It is your responsibility to review and adhere to these conditions.
3. When posting content or reviews, you are responsible for ensuring that the content is accurate, lawful, and does not infringe upon any third-party rights.
4. The content posted by users does not reflect the views or opinions of the company. We are not responsible for any content posted by users.
5. Violation of the terms and conditions may result in termination of your account or services.
6. The company reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review them periodically. Please carefully read and understand these conditions before making a purchase or subscribing to our services.

Refund and Returns Policy

Refund and Returns Policy:

1. Downloadable content, such as patterns or templates, are non-refundable and non-exchangeable. Once purchased, you will have instant access to download the content.
2. All sales of downloadable content are final. Whether you made a mistake or not, once the content is purchased and downloaded, it cannot be returned or refunded.
3. Our strict no-refund policy is in place to prevent misuse and unauthorized distribution of our content. We appreciate your understanding in helping to protect our work and discourage theft.

Privacy policy

Reviews, comments, ratings and posting content.

1. Customers are welcome to post content, including images, reviews, comments, and ratings on our website, subject to the following guidelines:
2. Content should not be inappropriate, contain nudity, be illegal, defamatory, threatening, infringe intellectual property rights, invade privacy, or cause harm to third parties in any way.
3. Content should be free of commercial solicitation, software viruses, political campaigning, or any form of spam.
4. By posting content, you grant permission for it to be publicly displayed on the website in the designated review section.
5. The public posting of content helps both us and other customers by providing valuable feedback and insights. We appreciate your active participation. 6. We reserve the right to review, edit, or remove any content that violates these guidelines or our terms of use. However, we do not assume responsibility for monitoring all content posted.
7. Personal information shared as part of the content, such as names or contact details, may be publicly displayed. Please exercise caution and avoid sharing sensitive information. 8. We may collect, use, and store the content you post as permitted under our privacy policy. Refer to our full privacy policy for additional details on how we handle your personal information.

Emails & adresses

1. When you make a purchase or subscribe to our services, we may use your email address to send confirmation of your purchase and to request you to consider leaving a review.
2. When providing your email address and address during the purchase process, you grant us permission to verify the authenticity of the information provided. This includes checking if the location and email address provided are accurate to prevent potential theft or fraudulent activity. We have encountered instances where individuals have attempted to steal our work by submitting false information on platforms like AliExpress. By conducting these checks, we aim to protect our work from theft and maintain the integrity of our business.
3. By leaving your email address and information in our contact form, you consent to us using this information to respond to your emails, inquiries, and other related communications.


1. The content published on this website, including digital downloads, images, texts, logos, and graphics, is the sole property of Jinouga or its content creators.
2. All content is protected by international copyright laws. Any unauthorized use, reproduction, distribution, or modification of the content is strictly prohibited.
3. You do not have permission to sell or make the patterns and content public created by Jinouga without explicit written consent. 4. Any infringement of our copyright may result in legal action to protect our intellectual property rights.